VIRTUAL ASSISTANCE

Virtual Assistant

FOCUS ON YOUR BUSINESS, AND WE'LL HANDLE ....

In today’s fast-paced digital world, Virtual Assistants (VAs) have become essential partners for businesses of all sizes. By offering remote, on-demand support across a wide range of administrative, operational, and strategic functions, VAs help organizations increase efficiency, reduce overhead costs, and focus on their core priorities.

Whether it’s managing schedules, handling customer communication, preparing documents, conducting research, or streamlining specialized processes like tendering, virtual assistance empowers businesses to operate smarter, leaner, and more flexibly. It's not just a service—it's a strategic advantage in the modern workplace.

We offer the following

Administrative Support

Calendar management & scheduling
Email management & inbox organization
Appointment setting & confirmations
Travel arrangements & itinerary planning
Data entry and database management
File organization and cloud storage management (Google Drive, Dropbox, etc.)
Document creation & formatting (Word, Excel, PowerPoint)

Communication & Customer Service

Responding to emails or customer inquiries
Managing customer support tickets (e.g., Zendesk, Freshdesk)
Live chat or phone support (if applicable)
Creating canned responses for FAQs
Review and reputation management

Research & Reporting

Market and competitor research
Product or vendor sourcing
Travel or accommodation research
Summarizing reports or articles
Creating spreadsheets and data analysis (basic)

Bookkeeping & Finance Support

Invoicing and billing
Expense tracking
Bank and credit card reconciliation (basic)
Preparing financial summaries (non-certified)
Managing tools like QuickBooks, Xero (basic entry)

1. Tender Sourcing & Monitoring

Daily Monitoring of online tender portals, government websites, procurement boards, and newspapers.
Filtering & Categorization of tenders based on industry, location, eligibility, and deadlines.
Email Alerts / Summaries of relevant tenders.
Calendar Management for tracking tender deadlines and reminders.

2. Tender Document Management

Downloading and Organizing tender documents (RFPs, RFQs, EOIs, BOQs, etc.).
Maintaining Tender Libraries including pre-qualification documents, templates, company profiles, and past submissions.
Version Control of documents during the drafting and review process.

3. Proposal & Bid Preparation

Filling Forms (Annexures, checklists, and certifications).
Formatting & Proofreading of proposals for clarity and compliance.
Compiling Required Attachments such as financials, licenses, and certificates.
Assisting with Technical & Financial Bid Segregation.
Template Customization for different types of tenders.

4. Compliance & Quality Check

Reviewing Tender Requirements and ensuring all criteria are met.
Gap Analysis of required vs. available documents.
Checklist Completion before submission.
Verification of Submission Formats (digital, manual, e-tendering portals).

5. Submission Assistance

Uploading Documents to e-procurement portals (GeM, CPPP, etc.).
Manual Submission Coordination (if applicable).
Generating Submission Receipts or Proof of Upload.
Tracking Submission Confirmations and acknowledgment emails.

6. Vendor & Buyer Communication

Clarification Requests and response drafting.
Liaising with Tender Issuers on behalf of the client.
Follow-up on Results (pre-bid, shortlisting, award status).
Bid Clarification Meeting Support.

7. Post-Submission Support

Award Notification Monitoring.
Assistance in Contract Signing Documentation.
Record Keeping and archiving of submitted bids.
Feedback Compilation for unsuccessful bids.

8. Tender Strategy & Reporting (Optional Premium Services)

Competitor Analysis based on past awards.
Win-Loss Ratio Tracking.
Bid/No-Bid Decision Support.
Monthly or Quarterly Reports on tendering activity.