There are several types of training we can provide for employees. In all situations, a variety of training types will be used, depending on the type of job.
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Technical training addresses software or other programs that employees use while working for the organization.
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Skills training focuses on the skills that the employee actually needs to know to perform their job.
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Soft skills are those that do not relate directly to our job but are important. Soft skills training may train someone on how to better communicate and negotiate or provide good customer service.
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Team training is a process that empowers teams to improve decision making, problem solving, and team-development skills. Team training can help improve communication and result in more productive businesses.
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To get someone ready to take on a management role, managerial training might be given.
Depending on the type of job, technical training will be required.
Our Technical training would be customised to your Company to teach the new employee the technological aspects of the job.
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Technical or Technology Training
Retail environment | Technical training include teaching someone how to use the computer system to ring up customers.
Sales | Training of new executive to use the customer relationship management (CRM) system to find new prospects.
Consulting Business | Technical training will be used so the consultant knows how to use the system to input the number of hours that should be charged to a client.
Restaurant | The server needs to be trained on how to use the system to process orders.
Let’s assume your company has decided to switch to the newest version of Microsoft Office. This might require some technical training of the entire company to ensure everyone uses the technology effectively. Technical training is often performed in-house, but it can also be administered externally.
Skills Training
Skills training, the second type of training we offer includes proficiencies needed to actually perform the job.
Administrative Assistant | might be trained in how to answer the phone,
Salesperson | We do assessment training so customer needs can be identified and how to offer the customer information to make a buying decision.
Soft Skills Training
Our third type of training is soft skills training. Soft skills refer to personality traits, social graces, communication, and personal habits that are used to characterize relationships with other people.
Soft skills might include how to answer the phone or how to be friendly and welcoming to customers. It could include sexual harassment training and ethics training.
In some jobs, necessary soft skills might include how to motivate others, maintain small talk, and establish rapport.
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In a retail or restaurant environment, soft skills are used in every interaction with customers and are a key component of the customer experience.
Team Training
Do you know the exercise in which a person is asked to close his or her eyes and fall back, and then supposedly the team members will catch that person? As a team-building exercise (and a scary one at that), this is an example of team training. The goal of team training is to develop cohesiveness among team members, allowing them to get to know each other and facilitate relationship building. We can define team training as a process that empowers teams to improve decision making, problem solving, and team-development skills to achieve business results. Often this type of training can occur after an organization has been restructured and new people are working together or perhaps after a merger or acquisition. Some reasons for team training include the following:
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Improving communication
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Making the workplace more enjoyable
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Motivating a team
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Getting to know each other
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Getting everyone “onto the same page,” including goal setting
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Teaching the team self-regulation strategies
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Helping participants to learn more about themselves (strengths and weaknesses)
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Identifying and utilizing the strengths of team members
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Improving team productivity
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Practicing effective collaboration with team members
Managerial Training
After someone has spent time with an organization, they might be identified as a candidate for promotion. When this occurs, managerial training would occur. Topics might include those from our soft skills section, such as how to motivate and delegate, while others may be technical in nature. For example, if management uses a particular computer system for scheduling, the manager candidate might be technically trained. Some managerial training might be performed in-house while other training, such as leadership skills, might be performed externally.
For example, Mastek, a global IT solutions and services provider, provides a program called “One Skill a Month,” which enables managers to learn skills such as delegation, coaching, and giving feedback. The average number of total training days at Mastek is 7.8 per employee2 and includes managerial topics and soft skills topics such as e-mail etiquette. The goal of its training programs is to increase productivity, one of the organization’s core values.